Refunds and Returns Policy for Digital Downloadable Products. Diginog.com
Thank you for your purchase of our digital downloadable products. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a full refund, or exchange within 14 days of the purchase date.
To be eligible for a refund, you must have downloaded the product from our website and have a valid proof of purchase (Name, Order Number, Email Address) and a reasonable reason for requesting a refund.
Examples:
Blurry, or pixelated items
Clear design flaws
The items do not correctly match the description presented on the product page
Incorrect items in the zip file
The items have unwanted artifacts such as lettering and numbers that clearly should not be part of the image.
You must also delete all copies of the product from your devices and storage media.
To request a refund, please contact us at refunds@diginog.com with your order number and reason for the refund. We will process your request within 5 business days and issue a refund to your original method of payment.
Please note that we reserve the right to refuse a refund if we suspect any abuse of our policy, such as multiple purchases and refunds, unauthorized distribution of our products, or fraudulent transactions.
We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact us.
Refunds
Once a refund is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of time, usually within 5 days.
Exchanges
We only replace items if they are defective or were not designed correctly. If you need to exchange it for the same item, send us an email at refunds@diginog.com.
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Need help?
Contact us at refunds@diginog.com for questions related to refunds and returns.
